For each scenario apply the six-step rpocedure for dealing with conflict.
Your Task Analyze the following scenarios. In teams, discuss each scenario and apply the six-step procedure for dealing with conflict outlined in Figure 2.3. Choose two of the scenarios to role-play with two of your team members taking roles. a. During an important meeting, several agenda items deal require actions that are crucial to the success of a current project. They require that key decisions be made-fast! As usual, Jill is telling entertaining anecdotes without regard for the meeting's urgency. John is becoming impatient and irritated. He doesn't understand why the other meeting participants, and the boss in particular, don't stop Jill's antics. b. Kacey, an accountant, cannot complete her report undil Rashawn, a salesman, provides her with all the necessary numbers and documentation. Kacey thinks that Rashawn is a procrastinator who forces her to deliver a rush job, thus causing her great stress and increasing the likelihood of error. Rashawn believes that Kacey is exerting pressure on both of them und setting unrealistic deadlines. As the conflict intensifies, productivity decreases. c. A company policy manual is posted and updated on the company intranet. Employees must sign that they have read and understand the manual. A conflict arises when team member Alvaro insists that employees should sign electronically, Fellow team member Hallie thinks that a paper form should be signed by employees so that better records may be kept d. The author of a lengthy report refuses to collaborate with a colleague on future projects because she believes that her colleague's review of her document was superficial, short, und essentially useless. The report author is angry at the lack of attention her 25-page paper received. e. Two management team members disagree about a new company social media policy. One wants to ban Facebook and Twitter use totally. The other believes that an outright ban is impossible to implement and might raise the ire of employees. He is more concemed with limiting Internet misuse, including visits to online game, pornography, and shopping sites. The management team members agree that they need a social media policy, but they disagree on what to allow and what to prohibit. f. A manager and his assistant plan to attend a conference together at a resort location. Six weeks before the conference, the company announces a cutback and limits conference attendance to one person. The assistant, who has developed a presentation specifically for the conference, feels that he should be the one to attend. Travel arrangements must be made immediately. Your Task Analyze the following scenarios. In teams, discuss each scenario and apply the six-step procedure for dealing with conflict outlined in Figure 2.3. Choose two of the scenarios to role-play with two of your team members taking roles. a. During an important meeting, several agenda items deal require actions that are crucial to the success of a current project. They require that key decisions be made-fast! As usual, Jill is telling entertaining anecdotes without regard for the meeting's urgency. John is becoming impatient and irritated. He doesn't understand why the other meeting participants, and the boss in particular, don't stop Jill's antics. b. Kacey, an accountant, cannot complete her report undil Rashawn, a salesman, provides her with all the necessary numbers and documentation. Kacey thinks that Rashawn is a procrastinator who forces her to deliver a rush job, thus causing her great stress and increasing the likelihood of error. Rashawn believes that Kacey is exerting pressure on both of them und setting unrealistic deadlines. As the conflict intensifies, productivity decreases. c. A company policy manual is posted and updated on the company intranet. Employees must sign that they have read and understand the manual. A conflict arises when team member Alvaro insists that employees should sign electronically, Fellow team member Hallie thinks that a paper form should be signed by employees so that better records may be kept d. The author of a lengthy report refuses to collaborate with a colleague on future projects because she believes that her colleague's review of her document was superficial, short, und essentially useless. The report author is angry at the lack of attention her 25-page paper received. e. Two management team members disagree about a new company social media policy. One wants to ban Facebook and Twitter use totally. The other believes that an outright ban is impossible to implement and might raise the ire of employees. He is more concemed with limiting Internet misuse, including visits to online game, pornography, and shopping sites. The management team members agree that they need a social media policy, but they disagree on what to allow and what to prohibit. f. A manager and his assistant plan to attend a conference together at a resort location. Six weeks before the conference, the company announces a cutback and limits conference attendance to one person. The assistant, who has developed a presentation specifically for the conference, feels that he should be the one to attend. Travel arrangements must be made immediately
