For each scenario described, (1) identify the potential control issues/threats/vulnerabilities and (2) recommend applicable preventive, detective, and/or corrective control procedures. Please write your answers in well-developed, complete sentences.

The VP of Sales, Donna, has sent you an email relating to the following IT problem:

Something strange is happening. On Friday, our Customer Relationship management (CRM) software was working fine and now Monday morning the software keeps crashing on us. Did something happen over the weekend? Do we have any way to correct this problem or identify how to handle in the future? Thanks for your prompt response.