For more than $50$ years, Hospital El Pilar has been providing the highest level of comprehensive care to patients in Guatemala City, Guatemala. The private hospital $$ which offers a range of medical services including pediatrics, intensive care, oncology, cardiology and outpatient care $$ is now one of the best hospitals in the country, thanks to its commitment to quality care and continuous improvement.

As part of this commitment, Hospital El Pilar is focused on driving innovation by investing in the latest technology to better serve both patients and staff.

Challenge

Solution

Results

Challenge:

The hospital$$s application development team, which works within the technology department to build solutions and strategies that aid hospital operations and outcomes, was experiencing stalled progress on projects due to several obstacles, including:

Unclear priorities. Every project was defined as urgent, which ultimately left the team unsure of how to focus its efforts and prioritize needs.

A lack of visibility. $$We had little visibility into the progress of projects and requirements, which led us to try to cover a lot and, in the end, there was no progress at all,$$ said Adolfo Enrique Gal$$n Paz, manager of IT$.$

Little interaction with users. $$We only had interaction with users at the beginning and end of projects,$$ Gal$$n said. $$That caused us not to deliver what the client really required and drove errors in production when publishing developments.$$

Competing demands. The application development team also served as user support, which hindered the progress of coding and development since the process was constantly interrupted to help users troubleshoot.

What should the hospital development team do here to improve their process? Or in other words, suggest solutions to overcome these issues if you are in$-$charge of this project.