For questions 1 to 5 use the following alternatives related to the balanced Scorecard: to. Financial b. Customer satisfaction c. Internal Business d. Learning, Innovation and Growth 1. The company has a professional improvement program where it pays 50% of the costs of education at the graduate level in fields to meet the needs of the development of human resources of the company. 2. The company redesigned the production processes to improve the time it takes to make the product. 3. The company improved the market share in total sales by 6%. 4. 85% of clients rated the use of the customer service platform as excellent 5. The company had a defective product rate of 4%, a reduction of 0.5% 6. A detailed plan that describes the use of financial and operational resources for a specific period of time in the future is known as: to, business plan b. budget c. statement of income and expenses d. status 7. A budget that allows a company to estimate profit for various possible sales levels is known as to Master budget. b. Static budget c. Flexible budget. d. Financial budget. 8. All of the following are noted as a benefit of using a budget EXCEPT: to ensures the achievement of the company's objectives. b. motivates employees. c. allows better performance evaluation. d. promotes coordination and communication