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for re submit teacher asking me 5 ideas on how to fix the issue from the scenario Scenario One of your KPI's in your operational

for re submit teacher asking me 5 ideas on how to fix the issue from the scenario

Scenario

One of your KPI's in your operational plan was to increase the number of customers staying back or coming in the morning for a cup of coffee before they start work.Some customers also would like to have a quick healthy breakfast. You have noticed during your monitoring and review process that you are not meeting one of your KPI's. You have received some negative feedback from some of your customers that the coffee shop is not open early enough for them to have coffee and a quick breakfast before going to work. Also some of the customer feedback you received is that the "Barista" is excellent at making coffee however the customer service in the new coffee shop is not exceptional. You have decided to hold a meeting with all stakeholders to investigate this under performance and recommend solutions to rectify this situation so that you can meet the required business objective.

  1. Before meeting with the stakeholders, document how you think you can rectify this situation. Make notes of your findings below and discuss it with your assessor. Your assessor will then allocate your colleagues from your class to act as the stakeholders. This is to ensure that all students get an opportunity to come up with their own ideas before meeting with stakeholders. (Guide: Short)

HR management system has a problem. Recruiting was great to find excellent barista, however, didn't give

educate customer service.

All stakeholders should discuss opening hours, including HR, Finance team. As a operation plan view, extend

opening hours really needs for customers

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