For the course project, you are asked to (1) make a video playlist, and (2) write a reflection essay as an introduction to your video playlist. A video playlist is a list of videos that you find from online sources; you do not create new videos. This course project will give you a chance to explore and evaluate online videos such as those on YouTube, and then write a personal reflection on the selected videos. Imagine you are sharing the playlist with project team members working on improvement. Video playlist should have a short video for each of the three following topics: Topic 1 - "Touching the heart" (for Module 1). For example: Patient stories to which you can most relate to Overview of occurrences of preventable patient harms in a setting or among a patient population Topic 2 - Illustrating "to err is human" (for Module 2). For example: Good or bad designs that influence occurrences of human errors How gaps in communication happen Topic 3 - Illustrating improvement with human factors concepts or insights (for Module 3). For example: Tools that support professionals to overcome the limitations in short-term memory Techniques to overcome communication barriers between professionals The