Question
For the following scenario, prepare a response that addresses the issue and provides a reasonable solution. Your responses should be specific; give examples of actual
For the following scenario, prepare a response that addresses the issue and provides a reasonable solution. Your responses should be specific; give examples of actual statements or actions you would take to resolve the situations. Your customer has received an invoice, which lists several charges that need to be paid. However, the customer is disputing one of the charges. The customer was promised a price reduction on one of the items by the original salesperson, who has since left the company. The invoice does not show the reduced price that was promised to the customer. There is no record of a promise being made to the customer, and the old salesperson was not authorised to give the price reduction, which is against company policy. The customer is now very angry and is threatening to move his business somewhere else. How would you handle this difficult situation?
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started