For the purpose of these case studies you are a support worker employed in a residential unit. Case study subjects relate to residents of the unit.

Gareth, Sarah and James all attend the same Day Program. Once a month for the past two years, the Day Program group have been attending a musical theatre performance during the day. The amateur theatre group recently cancelled the matinee performances and only have shows at night.

The young people are disappointed that they can no longer go to the theatre as part of their Day Program and have expressed their views to staff at the Day Program but no replacement activity has been arranged. As their support worker at their group home, they have complained to you.

Question 9 What steps would you take to advocate on their behalf? Question 10 What outcome/s are you trying to achieve? Question 11 How would you check that the group are happy with the outcomes negotiated by you when advocating their position? Question 12 If you didn't feel you were in a position to assist, who would you engage to assist the group? Question 13 How could you empower the clients to dothis for themselves?