For the second part of this discussion forum, explain why you selected the five competencies. Describe how your selections contribute to effective employee performance management, training, and development programs. I selected Average Handle Time (AHT), Schedule Adherence, Agent Effort Score, Calls answered per hour, and transfer rate as competencies to measure employee performance in my current position as a customer advisor at a call center. The role relies heavily on these specific metrics to help achieve organizational goals. Average Handle Time is an employee's average time spent on each call. AHT can indicate if an agent is attending to all the customer's needs. It can also indicate if a customer has the skills they need to perform their job efficiently or determine if training is necessary to bridge any gaps. Schedule Adherence is an employee's on-the-clock time versus their actual scheduled time. Nonadherence could extend customer hold times, resulting in customer dissatisfaction. Acknowledging and rewarding adherence can incentivize and motivate employees to show up on time or early for their shifts and increase productivity. Agent Effort Score is an employee performance measure ranking the ease of tasks or processes performed when assisting customers. This measurement helps determine if system improvements are necessary. Calls answered per hour are helpful compared to a team average but should not be a heavily relied-on metric because it may negatively impact t