For this assessment, you are to assume you will be opening a small customer service based business (such as retail, hospitality, care provider, etc.). In doing so, you are to develop detailed policy and procedures to ensure team cohesion within your organisation. The size and scope of your business is not the focus in this task. Your assessor will be looking for your policies / procedures to encourage a cohesive and inclusive working environment for all team members. The policies and procedures should also advise on what procedures will be followed to provide feedback to encourage, value and reward individual and team efforts. Recognition of conflicts raised by internal and external stakeholders and the resolutions should also be part of policies and procedures. Part A - Policies. This should include Equality, Equal Employment Opportunity, Code of Conduct. Examples of the policies could be any 4 of the following. Induction, Hours of operation, Clean and orderly working environment, Customer service, Brainstorming and regular meetings, Intranet communication / Email ethics, Training, Workplace health and safety, Occupational health and safety Part A- Procedures. This should include Communication, development of team, meetings, concerns raised, training, OH&S, equity, rewards, open-door policy, etc. Examples of the procedures could be any 4 of the following