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Force Field Analysis and Action Plan For ( Shopee) - customer service cite reference Focus Strategies and Plans Driving forces - - - Restraining Forces

Force Field Analysis and Action Plan For ( Shopee) - customer service

cite reference

Focus Strategies and Plans

Driving forces

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Restraining Forces

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Theories, models, or ideas about change that will help the process of change Integrate the theories, ideas, and/or models you think are important. For example, see the Lewin and Kotter examples below

1 Unfreezing: Developing the will to change Increase the feeling of urgency

Develop a vision

form governing alliance.

2 Adaptation/learning new ideas

Communicate

strengthen the vision

Plan for quick victories

Empower others

3 Re freezing

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4 Pilot/ trail and evaluation processes

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