Force Field Analysis and Action Plan For ( Shopee) - customer service

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Focus	Strategies and Plans
Driving forces - - -
Restraining Forces - - -
Theories, models, or ideas about change that will help the process of change Integrate the theories, ideas, and/or models you think are important. For example, see the Lewin and Kotter examples below
1 Unfreezing: Developing the will to change Increase the feeling of urgency Develop a vision form governing alliance.
2 Adaptation/learning new ideas Communicate strengthen the vision Plan for quick victories Empower others
3 Re freezing - - -
4 Pilot/ trail and evaluation processes