Forecasting Case Study - Northcliff Retirement Residence

Case Study Instructions:

The purpose of this assignment is for you to develop your skills in various techniques to forecast future HR demand and analyze future internal HR supply and addressing an imbalance. This assignment is worth 10% of your grade for the course. Select one other student to work with you andwork in a pair to forecast the HR demand for Northcliff Retirement Residence.

Round all FTEs to whole numbers - answers in decimals will be marked as incorrect. Total points is 170 (one point for each correct cell & two points for each correct question response). Submit one copy of your case study response as a word document (do not submit a pdf or excel file) through the Blackboard assessment function.

• First, calculate the total number of positions the facility will need in 2022, 2023, and 2024. Complete Table 2. From these numbers, you can calculate the change demand for each job category each year.
• Second, based on the assumptions provided below, determine the anticipated employee turnover for each of the years for each of the major employee categories. Complete Table 3.
• Finally, calculate the number of new FT positions Northcliff Retirement Residence will need to hire for each major employee category for each of the years (net HR demand). Complete Table 4.
• Answer the 4 questions following the three completed tables.

Background:

Northcliff Retirement Residence was established in 1980 by parishioners of the local United Church. Originally, a small group of professionals employed by the Church along with a dedicated team of volunteers ran the home. Over the years, the management and operations of the facility became formalized and it now exists at a separate not for profit organization. Ten years ago, the management and board of Northcliff engaged in strategic planning to look 25 years into the future. The environmental analysis showed an increasing need for long-term care facilities because of the aging population in the area. Five years ago the organization secured government approvals to expand the facility and construction has been underway for the past year. The new section of Woodville LTC is set to open in two stages. The first unit of the new wing will open at the beginning of 2023 and the second in January of 2024. As part of the restructuring, Corporate Services will be taken over by the local hospital.

Northcliff currently cares for a total of 100 residents in private, en-suite rooms organized into two wings which each has two units. The new sections will increase the total number of rooms (and residents) to 150 by 2024. Each wing is led by a Manager and each unit has a full-time Coordinator. The resident care staff also includes Registered Nurses, Personal Support Workers, Recreation Therapists, and a Volunteer Services Coordinator. The new wing will be organized in the same manner. The new units will be housing residents with a higher care need than the current units and so will require additional Registered Nurse and Personal Support Worker positions as noted in the assumptions on the following pages. The Residence Services Department provides cleaning, maintenance and food services for the facility. Note the assumptions on the following page. The organization's current structure and staffing are shown in the organization chart and Table 1 on the following page.

Current Organization Structure - Northcliff Retirement Residence

Chief Executive Officer Senior Manager, Senior Manager Resident Care Corporate Services Manager, Finance, Manager. Manager, Resident Manager, Resident Manager. Housekeeping & IT, Purchasing. Care Care Food Services Communications, Maintenance HR & Volunteers