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Four Seasons Hotels competes on service excellence. It invests in HR systems for service quality, such as selecting, training, and rewarding employees' service - related

Four Seasons Hotels competes on service excellence. It invests in HR systems for service quality, such as selecting, training, and rewarding employees' service

-

related skills. What theory is being applied by Four Seasons Hotels.

Question

24

options:

service quality

resource

-

based view

human capital

behavioural

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