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Four steps are needed to create and deliver a service. After collecting information on errors per step, the reliabilities for each step are the following.

Four steps are needed to create and deliver a service. After collecting information on errors per step, the reliabilities for each step are the following. Step 1 is 0.95. Step 2 is 0.99. Step 3 is 0.94. Step 4 is 0.92. With this information, the reliability of the total service system can be calculated as
0.87
0.81
0.84
0.91
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