Fourteen ACTIVITES: Throughout the provided "Workbook" contained in the Blackboard "learning Content" module you have various activities that you are required to complete, the topic names of those activities are listed below. For each of the 14 questions below you are required to provide a comprehensive answer. Some of the questions have guidelines such as "five examples" Refer to the learning booklet for further requirements and details. 1. Think about someone you consider to be a critical thinker (friend, professor, historical figure, etc). What qualities does he/she have? 2. Provide five examples of critical thinking relevant to your workplace or your anticipated workplace. 3. Explain how can a worker in a supervisory role benefit from critical thinking? 4. Discuss one benefit of a critical thinking mindset. 5. How can critical thinking be used to analyse markets? 6. Outline an approach to identifying potential limitations in a new workplace process. What specific techniques could you use? 7. What does the CRAAP test refer to? Give some examples of when it could be used. 8. If the unemployment rates increase, what is the likely impact on individuals and businesses? 9. How can you tell if information is credible? 10. What is a decision-making framework and why apply one to your workplace? 11. Under what circumstances would you need to justify your decision making? 12. What are the benefits in evaluating your decisions? 13. Who should you seek feedback from? Why? 14. How can planning help to overcome barriers to critical thinking? Overall scenario for both task 1 and task 2. There may be further details contained in the individual tasks. Overall scenario for both task 1 and task 2. There may be further details contained in the individual tasks. You are employed by the Managed Service Provider - CITE MS (http://www.citems.com.au/). CITE MS provides advice, support, and training solutions for a range of business clients who do not have their own IT support staff. The types of services provided range from simple (help with using applications) to complex (networking issues). CITE MS have 25 staff members and support around 50 clients. As part of the CITEMS full-service approach we design new systems and implement new technologies for customers. The topic that you chose to "pitch" will depend on which specialisation stream you are enrolled in as outlined below: Database Development Database Maintenance Gaming Development Networking Double click here and click F9 to update this footer with file name - Assessment Coversheet - AT02 Portfolio of Tasks and Activites Ver. # - XX/XX/20XX RTO Provider No. 52787 TAFE International WA Provider No. 52395-CRICOS Code 00020G Government of Western Australia South Metropolitan TAFE Programming Systems Administration Support Web Development Page 4 of 7 Assessment AT02 Coversheet TASK 1:- Elevator Pitch Requirements: 1. II. III. Completing the pitch verbally with your lecturer. You must convincingly "pitch" an idea, concept, product/service or proposal in the time it takes to ride an elevator (about 30 to 60 seconds) so this is a timed exercise. Before you undertake the task, you need to plan your pitch by making notes. The notes need to cover what you want to say; some topic ideas are provided below. Planning Notes Written Pitch During your pitch you will be required to display your oral communication skills that shows you can articulate ideas and requirements clearly and persuasively using techniques which are appropriate to the audience and environment. You can participate in a verbal exchange that includes ideas whilst listening and using questioning to see the view and options of others. You will be required to show your understanding of the topics by using a range of persuasive responses whilst making comparisons. Ideas for Elevator Pitch Topics A product or service you are offering An idea for a website/social network A special project you need to fund - based the project idea on one of the above specialisations. An organization or business plan An invention you want to get patented A start-up game you are developing A start-up idea Or another topic based on your specialisation, YOU must clear this topic with your lecturer before you start planning. TASK 2: Requirements: Planning Notes using the below organizer. Your final written formal project plan of how you are going to achieve the customer base loss covering each of the seven topics as shown in the organizer. Once you have completed the first five steps of your plan and prior to implementing steps 5-7 you are required to have a meeting either with your lecturer or a peer to exchange of ideas, views and opinions using listening and questioning skills. The meeting must be documented. You are required to consider and Interpret and critically analyses numerical data to determine work process requirements. The numerical data relates to the loss of your custom base and the projected increases and how your plan will achieve those increases. Scenario: A new service provider has opened within a 5KM radius of CITEMS. They offer similar advice, support and training services as CITEMS. It has come to our attention that since opening we have lost 20% of our customer base. Your task is to solve this problem: How can you avoid losing your customers to this new competitor? Your solution can be based on ideas that reflect your specialisation stream you are enrolled in as outlined below: Or you can provide a generic business solution. Database Development Database Maintenance Gaming Development Networking Programming Systems Administration Support Web Development Government of Western Australia South Metropolitan TAFE Problem Solving Organizer 1 Problem 2 Other points of view 3 Options 7 Evaluation and monitoring Assessment AT02 Coversheet 4 Evaluate the options Pros 5 Solution Cons 6 Documentation and steps to implementation