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fr nursing care and its management Knowledge of effective communication between the interdisciplinary team members, the client, and significant others. Susie Smith, a nurse
fr nursing care and its management Knowledge of effective communication between the interdisciplinary team members, the client, and significant others. Susie Smith, a nurse manager of a 77-bed orthopedic unit, is trying to get the pharmacy to deliver medications earlier in the morning. The clinical nurses are unable to schedule procedures in a timely manner, complete all required treatments, and medicate clients on time because of the late pharmacy delivery. Nurse Smith has scheduled meetings with the pharmacy manager. She has determined the exact time required for timely delivery to the unit and for proper client medication delivery. After brainstorming to identify options, she has decided that she will not back down on her demand that the medications be administered earlier. When Nurse Smith meets with the pharmacy manager, she clearly states the problem and asks for input from his perspective. The pharmacy manager tells Nurse Smith that he cannot change the time schedule because he will upset his workers and their organization. Nurse Smith empathizes with him but reiterates that for quality care, it is essential to administer medications in a timely fashion. Nurse Smith offers to work with him in analyzing delivery times to help develop a different schedule that meets everyone's needs. The pharmacy manager declines and tells her that it is her problem, not his. A- What should Nurse Smith do? B-What are the three forms of communication often used when two sides seek to reach an agreement? C- Which of those is being used here or do you recommend bo urod ho
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