Francis is trying to use influence over his coworker William. He spends endless hours at lunch talking about how he and the boss go fishing on weekends and how they both served as groomsmen in each other's wedding. He recently told William, "I don't have time to complete my TPS report. If you don't complete this TPS report for me, I'll tell the boss...and you KNOW how close I am to him." Francis is using the influence tactic of O downward pressure O upward appeal O legitimizing opposition O information control O coalition formation