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Fred, a plant supervisor, held a team meeting this past Monday. During that meeting, he detailed a recent customer complaint, after which he solicited his
Fred, a plant supervisor, held a team meeting this past Monday. During that meeting, he detailed a recent customer complaint, after which he solicited his employees' input and later mulled over their suggestions. By the next morning, he had decided on how best to handle the customer complaint and then resolved it accordingly. In terms of structural empowerment, Fred is using a __________ management style. consultation participation domination delegation
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