Question
From Chapter 10, discuss Protocol and the Voice of the Customer (VOC). How important is it to correctly access the VOC and how do you
From Chapter 10, discuss Protocol and the Voice of the Customer (VOC). How important is it to correctly access the VOC and how do you measure the success/failure of your VOC outreach efforts?
What key questions should always be included in the VOC outreach efforts?
Looking at the Quality Function Deployment (QFD) chart on p. 260, how do you apply QFD To product engineering and design and product processes? What are some applications of QFD in your own company or business?
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Essentials of Management
Authors: Andrew J. DuBrin
9th Edition
538478233, 2900538478235, 978-0538478236
