From Chapter 6 of book Financial and Business Management for the DNP By Waxman 3rd Edition.

. HealthFull Nurse-Run Clinic: Table 6.2 analyzes appointments that are lost (cannot be scheduled) because of limits to capacity. However, another problem at HealthFull Clinic is cancelled appointments, often because patients forget or cannot arrange transportation. Currently, the cancellation rate, calculate as the number of cancellations/number of scheduled appointments over the same time period (Ehrenfeld, et al., 2013) is 30 percent. The telephone check-in would include appointment reminders and offers to arrange transportation, thus reducing cancellations. a.HealthFull Clinic currently serves an estimated 400 clients. The DNP estimates 20 minutes per phone call. How much staff time would the DNP budget for this program per month? Would the DNP consider hiring staff to support this program? b.The DNP prepares a SWOT analysis as a step in making the business case for the telephone check-in program. Brainstorm at least one strength, weakness, opportunity or threat that might be included in the SWOT analysis. c.What data would the DNP use to analyze the financial impact of cancellations? d.In 2021, 2,880 clinic visits were scheduled, and this is expected to remain the same for 2022. What calculations would the DNP make to analyze the financial impact of reducing the 2021 30% cancellation rate to 20% in 2022?