From day one we've been immersed in learning about a "customer-focused" organizational culture. Given that, out of all the "customer focus" material we've had the opportunity to explore, offer what you believe are the three most important points we've learned about "customer focus" thus far. Make sure to explain why each of your most important points gets such recognition and to specifically point out what each one is (e.g., Most Important Customer Focus Point #1;) prior to discussing it. In responding to this question,