From the case "The iPhone at IVK."

(1) How should Barton respond to the sales department's request?

(2) What should Barton do to avoid being surprised by future requests for unsupported technologies?

(3) Who should decide which technologies a company adopts?

(4) Do you believe thatexcessive standardizationimpedes flexibility by preventing the adoption of useful new technologies, or thatinsufficient standardizationimpedes flexibility by saddling the company with too many incompatible systems? Explain.

(5) Why do you think the sales department (and also Carl Williams) is so set on the iPhone? Given the proliferation of devices with similar capabilities (Android, Blackberry), do you feel IVK's IT department should try to sway users to other options? If yes, why and how? If not, why not?