From the chapter 3 and 4 of Who Owns The Ice House

Look back at your answers. What is a either 1) a major take away 2) reinforcer or 3) ah-ha! moment you have had reading these two chapters and reflecting on this content (note that your answer should be based on only these two chapters)?

Your answers should be approximately 1-2 full paragraphs long and show evidence of reading the chapter and understanding the main message. In your answers, you need to 1) explain your answer, 2) support your answer with at least one personal example (from work, personal life, etc.), and 3) tie in at least one direct quote from the Who Owns The Ice House book to support of your answer. There are no right or wrong answers.