From your experience, identify a change where the cost structure of manufacturing or service operations shifted to greater fixed costs. What were the benefits and/or shortcomings of the change?

For example: a. H&R Block employees used to fill out tax returns for customers by hand. Now, computer software is used to complete tax returns. b. Safeway and Kroger employees used to key-in prices by hand on cash registers. Now, barcode readers enter price and other product information automatically.