Further client consultation

Three months has passed, and the client's restaurant business has been a huge success.

Their first three months of turnover was double what they had planned for.They have hired an additional chef to help with the busy workload, and they have also taken on a part-time bookkeeper who works 2 days per week.

The clients have requested further advice in relation to a new consumer law-related issue that has come up.

During a recent public holiday, there was a music festival in the city centre. To take advantage of the large crowds in the city for the festival, and to provide them with fast and uncomplicated food, 'Catch of Today' started temporarily selling takeaway fish and chips at a temporary counter set up at the entrance of the restaurant.

A tour bus full of people pulled up and placed an order for 45 servings of fish and chips. The order was prepared and handed over. The tour group leader/tour guide went to pay for the entire group and was told by the 'Catch of Today' staff that there was a 10% surcharge because the day was a public holiday.

The tour leader did pay but complained to the 'Catch of Today' staff after the restaurant staff insisted that the surcharge be applied.

However, there was no indication in the restaurant's signage or menu that such a surcharge was being applied.

The tour company has now made a complaint to the ACCC based on the grounds that the restaurant was in breach of Australian Consumer Law.

An appointment has been made for early next week as Rae is seeking advice on this new issue.

Prepare some brief notes for a conversation with Rae.Summarise the main points that you would wish to raise during this conversation.

Your written responses can take the following approach:

• Complex information can be summarised in the form of bullet points.
• If you mention legislation, you can abbreviate the name of the act, as long as it is clear which act you are referring to.
• If you mention case law you can abbreviate the name of the case, as long as it is clear which case you are referring to.