Future IT is an IT company which provide different IT services such as application development, technical issues resolution, software support and other services. It is operating all across Australia with branches in major cities such as Melbourne, Sydney, Perth and Brisbane. It has around 133,240 clients and has been providing services to them for the last five years. The company has been consistent with providing services and is giving tough competition in the industry. Future IT is expanding their business, and due to which HR department is hiring staff from diverse background. Due to the diverse background people, Future IT is facing different problems which are reducing the productivity of the business. The different problems faced by Future IT are: ? Conflict of interest ? Language barrier ? Cultural disbelief ? Bullying ? Discrimination Future IT has identified that the common reason behind these issues arising is that the employees are not reading the organisational policies and procedures. Some employees feel superior to others due to the language and position assigned to them.

Future IT have the policies and procedures document which is given to all employees on their induction. The policies and procedures document includes all the relevant policies, which helps eliminating these kinds of issues in the workplace. The common policies and procedures which needs to be addressed in the workplace, in order to deal with the issues are: ? Discrimination policy ? Recruitment policy ? Conflict resolution policy ? Diversity policy The documents associated with these policies will be provided by the manager prior to the start of the activity. Future IT is also aware that they have to implement critical thinking to come up with the solutions which can be used to eliminate and deal with the issues arising in the workplace. The common practices of critical thinking which Future IT is going to implement are:

? Brainstorming ? Mind mapping ? Role-play scenarios ? Mood boards Future IT is aware that critical thinking has several benefits which will help the organisation in the long run. Some of the benefits of critical thinking are: ? Helps in better decision making

? Improves relationship between employees and clients ? Promotes a sense of responsibility Critical thinking also leads to drawbacks which Future IT has identified and are listed below: ? Time-consuming process ? Lead to conflict ? Reduces impulsivity of doing something Future IT is also aware of the barriers to critical thinking, which are: ? Lack of resources ? Fear of being failed ? Support from management Based upon all these factors, Future IT has developed the decision-making process which is used to make critical decisions. The decision-making process of Future IT is given below:

1 week timeboxed 1 week 1 week Tochrice Repgarch and Decision Record Decision Forum Prototyping Excutive Review Published Decision 71 Decision Decision Statement Made Team Overview An individual 1. Why? Is the problem Domos every 2 Optional team or a 2. What? statement weeks. depending on 3. Who? the working group 4. When? Length of this scopeimpact of depending on Are these the phase is the decision type of 5. Model right timeboxed decision stakeholders? upfront