Question
Galarneau Inc. maintains a call center to take orders, answer questions, and handle complaints. The costs of the call center for a number of recent
Galarneau Inc. maintains a call center to take orders, answer questions, and handle complaints. The costs of the call center for a number of recent months are listed below:
| Calls Taken | Call Center Cost | ||||
| February | 7,772 | $ | 84,259 | ||
| March | 7,741 | $ | 84,076 | ||
| April | 7,782 | $ | 84,322 | ||
| May | 7,780 | $ | 84,294 | ||
| June | 7,743 | $ | 84,075 | ||
| July | 7,754 | $ | 84,119 | ||
| August | 7,796 | $ | 84,364 | ||
| September | 7,783 | $ | 84,302 | ||
Management believes that the cost of the call center is a mixed cost that depends on the number of calls taken.
| Variable cost | $ | per call |
| Fixed cost | $ | per month |
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The Productivity Audit
Authors: Mark Spelman, Paul Spence
1st Edition
1907766073, 978-1907766077
