GENERAL IN STRUCTION S The assessment for this unit of competency.r consists of 2 parts, Part A and Part B. - PartA includes 4 scenarios, each followed by a series of questions. a Part B includes 2 general questions which relate to dealing with social and cultural sensitivity You are required to address all questions to achieve competence. You are expected to write 50-100 words per answer following your research and understanding. Please include your responses within the given spaces. Part A (60 Marks in total) Task 1 15 Marks Scenario 1: You are the Manager at ACA Restaurant Cafe. Management has recently hired a new wait staff to join your team. Maria has moved from Indonesia and although she is quite proficient at speaking English, she regularly gets confused when other members of the wait staff use slang such as "brekkie" and "arm". Some of the wait staffs laugh at Maria when she mispronounces words or doesn't understand specific instructions. This behaviour causes her to feel excluded from the work team and humiliated. 1. How are key principles of fairness and equity being ignored in this scenario\"? Explain why the employees' treatment of Maria is harassment. 3 Marks Responses: 2. What is Equal Employment Opportunity legislation and how does it apply to this scenario? 3 Marks Responses 3. How can the team change their behaviour to better support and respect Maria? 3 Marks Responses 4. What strategies can the team employ to overcome any language barriers that exist with Maria and effectively communicate work instructions? 3 Marks Responses 5. Describe 3 sources of assistance or information that can help the team to develop their communication with Maria and any future employees who speak English as a second language. 3 Marks Responses Task 2 15 Marks Scenario 2 You are working as a Team Leader at ACA Restaurant Cafe when a customer who has a vision impairment enters the establishment with her guide dog. A young wait staff {Imogen} comes over to you and asks if she should tell the customer to leave her dog outside. She is a teenager who has not been working in hospitality for a very long time and has little experience assisting customers who have a disability. She also has minimal knowledge in regard to antidiscn'mination legislation. 1. How can you explain to the young wait staff why it is important to We diversity and offer appropriate assistance? 3 Marks Responses Hl'-.-'|_IZZ-I_IltI_II'a| Sensitis-ity Assessment Task ||_'-l-2 Page 5 2. Which aspects of anti-discn'mination legislation apply to this scenario? Why is it necessary for the young wait staff to have a general understanding of anti-discn'mination legislation when working in the TH&E industry? 3 Marks Responses 3. What advice can you give the young wait staff Imogen to better assist this customer? 3 Marks Responses 4. Describe 3 other considerations you need to make the young wait staff aware of when assisting guests with disabilities generally. 3 Marks Responses 5. How can the restaurant ensure new and existing employees are informed in regard to culturally and socially inclusive work practices in the future? 2 Marks Responses HM Cultural Sensitivity, Assessment Task Il v2 Page 6