General instructions

Use Bounce Fitness as your case study including its workplace policies and procedures.

Part A - Develop a Communication Plan

Develop a Communication Plan to establish communication protocols and coordinate effective communication for the following scenarios.

Use the template provided below.

Communication Plan

Scenario	Information need	Communication protocol	Materials needed	How to implement the communication protocol?
Filing for 2 days leave
Disseminate memo from senior management
Request for job transfer
An office ceiling fell first hour in the morning
Request for purchase of office supplies

After you have developed the communication plan, you now coordinate these pieces of information to your team members. Draft an email informing your team members of the communication protocols for the given scenarios.

In your email, make sure to:

• Direct your team members to communicate according to organisational requirements and goals
• Explain complex information to positively influence your team members
• Motivate your team members to communicate respectfully, considering the needs of all, including those from diverse backgrounds
• Identify and address any communication challenges to remove barriers to understanding

Use the email template below.

To:
Cc:
Subject:

Part B -Role Play: Presentation and Negotiation

This task requires you to demonstrate and document presentation and negotiation processes in the workplace.

Scenario

You are a Sales Team Leader at Bounce Fitness and your team has been under performing in the last three (3) weeks. You haven't been meeting your targets in terms of subscriptions and new member sign ups. Your boss of two years is demanding that you increase your productivity by 20% in the next 2 weeks or else he will revamp of your team, putting some team members in other teams.

Working with a group of 3 including yourself, each of you will have 10 minutes to demonstrate your presentation and negotiation skills by performing the following:

• identifying and using a variety of communication styles that will suit your group members
• presenting information in a clear and persuasive manner
• evaluating differences in perspective
• making sure that group members are able to critically examine outcomes based on the information given
• negotiating towards a desired outcome
• confirming and implementing desired outcome using appropriate communication methods

Your Assessor will record their feedback and comments based on how you:

• Present information in a persuasive and professional manner?
• Apply negotiation techniques to reach desired outcomes?
• Use a variety of communication styles that suit the audience?
• Evaluate differences in perspective?
• Critically examine outcomes?
• Negotiate towards a final outcome with a focus on key outcomes?
• Confirm and implement outcomes of negotiation using appropriate communication methods?

NOTE:

• If you are completing this unit face to face: your fellow students can be selected as team members.
• If you are completing this unit online: you can choose your friends, family members, other students, or work colleagues to form such a team of which you are a member to complete this assignment. (You MUST video record and upload into Canvas the role play consisting of one (1) meeting conducted in 'Part B').

Part C -Communication Practices Review Report

This task requires you to create a Communication Practices Review Report for Bounce Fitness. Use the template provided below.

Communication Practices Review Report
Areas that require mentoring to assist them in achieving communication goals	How will you provide mentoring?
Feedback from stakeholders to manage the outcomes of communications and negotiations	How did you obtain feedback?
Areas for improvement in communication for team or organisational practices
Action plans to improve communication processes	How will you implement these plans?