Gerald uses a cell (mobile) phone plan from a company called Sprint. Last summer, Gerald was travelling to Cuba with his family for a vacation.During the family's stay in Cuba, Gerald gave his 9-year old son Diego the phone to use.Gerald made sure it was on airplane mode and that the WIFI was turned off.

It seems that Diego turned on the Wi-Fi, and ended up downloading about 16 hours of movies and TV shows during the family's time in Cuba.When Gerald returned to Canada, Sprint sent him a monthly telephone bill for $14,325.

Based on the cell phone contract, which specifies roaming charges when overseas, this bill is exactly correct.When Sprint tried to collect the money, Gerald refused, saying he would only pay the regular monthly bill amount: approximately $100.

Sprint is considering suing Gerald for the unpaid bill he is legally obligated to pay based on the contract.However, the company already has a bad reputation with Canadian consumers. Therefore, if Sprint takes Gerald to court and gets its $14325, it may end up losing other customers when they hear what happened.

Analyzing the advantages and disadvantages of at least two methods, recommend to Sprint the best way to solve this dispute.Make sure you give detailed reasons that apply specifically to this case (15 marks).