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Geraldine is the owner of Sweets Galore (SG), a small business that makes and sells gingerbreads to bakery stores. She hires two employees and

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Geraldine is the owner of Sweets Galore (SG), a small business that makes and sells gingerbreads to bakery stores. She hires two employees and share responsibilities in the following way: Mike buys, prepares, and mixes all ingredients. Geraldine bakes gingerbreads using a grill, which breaks down quite often. When the grill functions normally, Geraldine bakes 300 pieces of gingerbreads per week. Wendy fixes the grill when it malfunctions. She also packs gingerbreads into boxes by hand, with each box containing 5 pieces of gingerbreads. Geraldine recently heard about the theory of constraints and wants to use it to improve SG's profitability. After some initial investigation, she believes that baking time is the binding constraint, because she only has one grill. Unfortunately, the grill breaks down at least twice each month, and it takes Wendy four working days on average to fix it. Wendy and Mike each receives a fixed salary of $70,000 which is comparable to industry standards. Geraldine wants to design a new incentive scheme for her employees and is seeking your advice. Required Drawing on case information, suggest an incentive scheme suitable for Wendy. Make sure to include specific performance measures and targets in the incentive scheme. Use Expectancy Theory to support your choice of incentive scheme. (9 marks) i. Describe your incentive scheme (4 marks) I A BI ii. Support for your choice of incentive scheme, using Expectancy Theory (5 marks) 1

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