GHG pride themselves on provided a high level of housekeeping for all guests. Rooms are serviced each day by contracted housekeeping staff who are paid based on the number of rooms that they service.

a. Identify and briefly outline one (1) general and one (1) application control that GHG is likely to use to ensure that housekeepers are paid the correct amount.

b. Suggest two (2) possible reasons why these controls might not operate as intended.

c. Identify and describe data likely to be stored by GHG to support the processing and payment of housekeeping contractors.

A key part of providing quality accommodation is the provision of high quality coffee pods and toiletries to guests. GHG maintains an inventory system recording all items purchased, used and on hand.

a. Identify and briefly outline one (1) general and (1) application control that GHG is likely to use to ensure that sufficient inventory is kept on the premises at all times.

b. Suggest one (1) possible reason why these controls might not operate as intended.

c. Identify and describe data likely to be stored by GHG to support the maintenance and purchasing of coffee pods and toiletries.