Giovanni has a guide dog. One day he is out with his carer, Cathy, who suggests they stop by one of her favourite cafs for something different. As Giovanni's guide dog is working, it is harnessed.

They approach a table and start to sit down. An employee quickly meets them and quietly asks them to leave. Cathy is taken aback and asks why. The employee states that pets are not permitted inside.

Cathy says that Giovanni's 'pet' is clearly a guide dog and they are allowed in the premises - health regulations have exemptions for guide dogs.

The employee says their manager has requested they leave and they cannot do anything more for them.

a)Answer the following questions about Giovanni and Cathy's situation.

What breach has the caf committed?

What could be the legal consequences of this scenario?

What do you think would be the impact on Giovanni and Cathy in this situation?