Give a clear explanation for each answer.

1) Which of the following is true of the indirect approach to presenting information?

A) Tough issues are avoided as the audience is hostile.

B) It usually begins with a conclusion or recommendation and follows up with evidence.

C) Messages which are routine and noncontroversial are usually presented using this approach.

D) The main idea is withheld until a logical and persuasive case can be built up.

E) It is used when a positive reception is expected from the audience.

2) In which of the following cases will a direct approach be the appropriate message strategy?

A) when the audience is hostile to the message

B) when the audience's reaction to the message is unknown

C) when the message is extremely long

D) when the message is nonroutine or unusual

E) when the audience is likely to disbelieve or doubt the content of the message

3) In the indirect approach to drafting a message, ________.

A) the main idea is usually followed by the supporting points

B) the main idea requires no explanation or argument

C) the main idea is usually presented at the beginning of the message

D) the main idea usually appears towards the end of the message

E) the main idea is usually uncontroversial and routine

4) Anna oversees the content management system for her company. She has to write set of

instructions for new employees, explaining how to add and edit content on the system. She

begins by creating an outline of the major points to be included. Which of the following will be

the most convenient way to structure this explanation?

A) Major points should deal with steps in the process.

B) Major points should represent events in the chronological chain of events.

C) Major points should develop a line of reasoning that proves the central message.

D) Major points should correspond to the sections of the system.

E) Major points should develop an argument that motivates the audience to act.

5) ________ is an important element in the storytelling technique for business communication

because it helps readers personalize the message.

A) A real time update

B) Persuasive message

C) An outline structure

D) A knowledge-management system

E) An electronic medium

From question 6-15, state whether it is TRUE or FALSE and explain clearly.

6) Defining the purpose of your message, gathering the necessary information, and selecting the

medium for delivering the message take place in the planning stage of the writing process.

7) The second stage of the writing process involves adapting the message to the audience and

composing the first draft.

8) Gathering information through formal or informal methods is usually done in the writing

stage.

9) The general purpose of a business message is to inform, persuade, or collaborate with the

audience.

10) In business messages, you need to state your specific purpose as precisely as possible,

including identifying which audience members should respond, how, and when they should

respond.

11) In situations that require a report to be submitted to an audience whose needs are not

apparent, it is best to avoid too many details because information was not specifically requested.

12) Oral media include face-to-face conversation, speeches, presentations, and meetings.

13) The main advantage of oral communication over written communication is the ability to

control the message.

14) Written communication is best when you need to encourage interaction, express emotions, or

monitor emotional responses.

15) One advantage of email is its high level of privacy.