1. Give a definition of diversity and outline concepts related to diversity, eg: inclusion, acceptance, respect etc
2. a) There are a number of key areas of diversity. Explain these terms and describe the characteristics of each

• culture, race, ethnicity
• disability (including different types)
• religious or spiritual beliefs
• gender, including transgender
• intersex
• generational
• sexual orientation/sexual identity - lesbian, gay, bisexual, heterosexual

b) Explain how diversity impacts a person's behaviour, relationships, perceptions and social expectation of self and others.

c) Describe the benefits of a diverse workplace.

1. Managers need to be aware of the legal and ethical requirements relating to diversity.
2. Give an overview of these requirements in the following table:

Item	Key international, national, state or local legislation, regulation or code of practice	Summary of legal and ethical requirements
Age discrimination
Disability discrimination
Racial discrimination
Sex discrimination
Equal Employment Opportunity
Human Rights
Rights and responsibilities of workers, employers and clients

b) Explain direct and indirect discrimination and give an example of each.

4. a) Outline the concepts of cultural awareness, cultural safety and cultural competence

b) Explain how these concepts impact leaders and managers in the community service sector

c) Describe the role of leaders and managers in encouraging diversity in work practices and service delivery

d) How can leaders and managers ensure effective and equitable activities for diverse clients?

5. a) What are principles of inclusivity

b) Describe 4 barriers to inclusivity

c) How is inclusivity achieved in the workplace? Consider planning and work practices in your answer.

6. Outline 5 cross-cultural communication strategies and explain how they can be integrated into workplace practices.