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- Give examples in written format of how, during the past 10 years, Internet and Telecommunications technologies, e.g., mobile commerce (m-commerce), proliferation of web-based services,

- Give examples in written format of how, during the past 10 years, Internet and Telecommunications technologies, e.g., mobile commerce (m-commerce), proliferation of web-based services, Interactive Voice Response systems (IVRs) have changed some of the services that you use.

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