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Give references and give a discussion on the following: What are the metrics that we can use to measure the effectiveness of incident management. What

Give references and give a discussion on the following:

What are the metrics that we can use to measure the effectiveness of incident management. What are some commonly used metrics that we can use as a baseline or to track the events when incident occurs. Gives more details on metrics tomonitor and optimize your incident management practice.How would you apply these metrics at work?

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