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Give the answers in your own word. Do not copy-paste. 1.a. Explain the different touchpoints a user could have with an organization in their online

Give the answers in your own word. Do not copy-paste.

1.a. Explain the different touchpoints a user could have with an organization in their online journey.

2.b. Explain the importance of Customer Relationship Management (CRM) systems and automation in moving users forward in their journey.

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