Give typed explanation

Excel Industries is an IT company with a turnover of Rupees 1000 crores (INR). The company was established 20 years ago and it has around 4500 employees spread over 5 Offices in India. It is headquartered in Mumbai where the CEO and his top management are based. The company has been growing steadily over the years and the results of the previous year have been very encouraging. The company has just announced very ambitious plans to expand its operations to more cities in India and also set up offices abroad in the just commenced financial year. As a result of this, the direct reports are required to work 10-12 hours a day on average and sometimes even on weekends. The results of the Gallup Q-12 Survey on Employee Engagement have just been announced. While in most areas the Organization has scored fairly well, one aspect which is disturbing to the CEO is the lack of teamwork at the top. Although he was aware of some kind of friction amongst his direct reports, it has now reached a stage wherein it is hampering the work in the organization. There is a lot of bickering and backbiting and meetings are very unproductive with open allegations and counter-allegations being made against one another. Interactions have begun to get generally very formal and the direct reports seem to have gotten into formal cliques. The decision process in the organization has also slowed down considerably as a result of all of this and is causing frustration amongst the rest of the employees too in the organization While a majority of the direct reports are old timers (essentially individuals who have come up the ranks), a few of them (5 out of 13 direct reports) have joined recently during the past one year or so. These recruits are a much younger lot and they are professionally qualified in their respective areas. There is very clear friction between these 2 factions. The old timers though not professionally qualified are well versed about the workings of the industry and are very knowledgeable too. While the CEO is delighted to have the newcomers in his team with their new perspectives and ideas from the outside world, he cannot afford to displease the old timers as they have tremendous knowledge of the existing systems and work processes. Also, the old timers have a strong set of loyalists in the organization, who would do anything for them. So, the CEO needs to ensure both factions work together for the success and growth of the company. The CEO has appointed you as a Consultant/Adviser to look into the situation and recommend to him a realistic solution to handle the present crisis effectively. List down the steps you would take to first narrow down the cause of the problem. i.e. how would you be able to determine the cause(s) of this problem? Then, recommend 5 high quality options that you would provide to the CEO once you have been able to identify the key causes of this problem to effectively resolve the matter. Justify your response suitably. Make assumptions, as may be required, and state the same in the write-up. While there is no defined word limit for the response, it is expected that the question is answered in approximately 500 words.