Glenn's library, which used the card$-$stamping system, started losing business when another library $-$ with an automated library management system $-$ opened in the same part of the city. Which of the following is the reason for Glenn's library losing business?

a$.$ failure in performing competitive analysis

b$.$ resource scarcity

c$.$ a decline in the business confidence indices

d$.$ lack of a stable environment

e$.$ changes in technology