1. Global Chain Ltd,. Has supermarkets located in most towns and cities across the East African region. Over the past few years profits have fallen prompting the top management to seek technical advice from CP ltd...a consulting firm that specializes in business turn-around

CP Ltd has managed to obtain relevant information from the management of the company and has organized it as follows

		2016	2017	2018
Percentage of staff promoted	Actual Budget	6% 30%	5% 30%	8% 30%
Average lead time for re-stocking	Actual Target	3days 3days	3.25days 3days	4.1 days 3days
Sales/Turnover (Sh Billion)	Actual Target	200 208	192 210	169 215
Loyalty Points awarded to customers (percentage of sales value)	Actual Target	1.4% 1.5%	1.3% 1.5%	1.2% 1.5%
Total number of staff grievances lodged in a year	Actual Target	47 Nil	101 Nil	123 Nil
Operating expenses (Sh Billion)	Actual Target	190 180	196 182	199 185
Customer satisfaction index	Actual Target	78% 95%	63% 95%	59% 95%
Processing time for goods returned on warranties (Replacements)	Actual Target	2weeks 1week	3weeks I week	3 weeks 1 week

Required

Explain the current status of Global Chain Ltd, prepare a balanced scorecard report covering the four perspectives, using the above information