1. Globalization and the growth of social media have accelerated competition among businesses and allowed customers to have greater choices and varieties. It is increasingly harder for businesses to compete without having a well-organized roadmap. The Business Excellence Framework is a roadmap for businesses to build a competitive business. Ultimately, the goal of achieving business excellence is to lead to long-term sustainable business growth. The quest for business excellence is also fundamentally a focus on quality improvement.
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3. (a) Describe in your own words what is the meaning of sustainable business growth. (Note: maximum word count: 200)
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5. (b) Define productivity and in your opinion, illustrate why quality improvement leads to higher productivity. (Note: maximum word count: 250)