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Golding Bank provided the following data about its resources and activities for its checking account process: Resources Activities Clerical Hours Supervision $74,000 Processing accounts
Golding Bank provided the following data about its resources and activities for its checking account process: Resources Activities Clerical Hours Supervision $74,000 Processing accounts 9,880 Phone and supplies Salaries 91,000 Issuing statements 6,240 290,000 Processing transactions 7,800 Computer 24,000 Total $479,000 Answering customer inquiries Total 2,080 26,000 Computers are used only by the issuing (30 percent) and processing transaction (70 percent) activities. Phone and supplies are 60 percent customer inquiries with the other 40 percent divided equally among the remaining activities, including supervising the checking operation The supervisor spends 100 percent of her time on supervision. In addition to the 26,000 clerical hours, there are 4,000 hours of supervision used (the hours used by the supervising clerks activity, which is not listed above). Required: 1. Prepare a work distribution matrix for the five primary activities. If an answer is zero, enter "0". Activity Golding Bank Percentage of Time on Each Activity Supervising clerks Supervisor Clerks Processing accounts Issuing statements Processing transactions Answering customer inquiries
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