Good News Letter- Grant Request

As a customer service manager, you received a letter of complaint today from Ms. Sue Donn stating that the boots your store sent by mail last week are too small. These boots were on special sale for $48.50. The usual store policy is to accept no returns on special-sale merchandise. However, in this case you will make an exception to the rule because she did not know (and the store did not inform customers) that this style of boot must be larger than dress shoes. You will be glad to take the boots back and refund her the money. Ask her to pack them in the same box in which they came and to mail them mentioning your name on the address label. In case she wants a large size, you will send it to her for the sale price.