Grace Abedouja missed class in the first week of one of her elective courses. She noticed that the professor had posted an announcement on Blackboard saying the class would involve introductions, understanding the course and assignments, and team forming for a major assignment, but she didn't feel like missing a shift at work, so she decided to miss the class instead. It's now the second week of the course, and Grace comes to class on time. The professor is lecturing on the history of journalism in Canada. Grace scans the faces in the room. She recognizes only one other student - there must not be a lot of other HR students in this elective. Just before the break, the professor says he needs to place students who missed Week 1 on a team for the assignment that's coming up. He says to Grace, "Please work with Jacob, Nancy, and Leslie. They need a fourth. That's them behind you in the far corner." Grace doesn't turn around to make eye contact with the team. She looks down at the ground instead. The professor says "Grace - please introduce yourself to your team." Grace does a half turn (only her head, not her body) and briefly looks towards the far corner. She sees a guy and two girls looking at her intently. Carefully, she looks over their heads, not making eye contact. "Okay," she says to the professor. The professor has to deal with other team situations, but he does notice Grace sauntering over very slowly towards her team. When Grace gets to the far corner, her new teammate Jacob announces in a loud and authoritative voice, "Hi there. I'm Jake. We've already exchanged numbers and emails. What's your contact info?" Grace is a bit put-off by Jake's in-command tone, but she gives her new teammates her contact information. She begins to say, "What have you guys done so far..." but Jake interrupts and says that Grace's task in the journal assignment will be to "Watch three episodes of BNN's "Margin Call" and analyze it - the criteria are on Blackboard in the assignment handout. Email or text it to us by Sunday at - that's what we've agreed." * On Sunday night Grace is working her regular shift at the Spring Rolls near Yonge and Dundas. She is a hostess who seats customers when they come in. Her shift doesn't end until 10:00 pm. When she gets home at 10:45 pm, she's tired. Her son is staying with her mother, so at least she doesn't have to worry about putting him to bed tonight. She'll call and check in with her mother first thing Monday morning. She turns on her laptop, opens her email inbox and sees three emails from Jake, her team member in the Business Media course. Each of the emails is marked 'high priority' and the subject line of the latest one, typed in all caps, is: "WHERE IS YOUR PART OF THE ASSIGNMENT?" Grace has not got the assignment done; in fact she hasn't really thought about it since she talked with the team on Wednesday. The way she figures it, the final product (journal and presentation) isn't due for three more weeks - she doesn't understand why there's this rush to have pieces of the work done in stages weeks ahead of time. She sends Jake back a one-line email: "Relax Jake. I'll get it done." * It's now three weeks later, Week 5 of the course and one week before the team journal assignment and presentation is due. Jake has asked the professor to "intervene" with his team, because according to him, Grace "hasn't attended a single team meeting or replied to any of our emails and texts or submitted any work." At break in the Week 5 class, the professor meets with the team members outside in the hallway. "I don't understand why I'm being made to feel like I've done something wrong," Grace says, more forcefully than the professor has come to expect from her. "I told Jake I'd get the work done, and it's done." "That's not the point!," Jake exclaims. "The point is that you didn't work with the team the way you agreed to the first time we met. You haven't sent us any work over the past two weeks, you haven't made any of the meetings we planned, and you haven't participated in putting together next week's presentation. We want you off the team!" "This is ridiculous!" Grace says, "It's not like I'm the only one in this team who might be problematic. You," and she looks at Jake, "are manipulative and bullying!" The professor steps in and says that because it's one week before the assignment is due and the presentation is to be given, he can't allow the team to break up. Instead, he instructs the team to leave class 30 minutes early and meet and rehearse. He also tells them that in future, he's going to add a criterion to his grading sheet that evaluates "Effective teamwork"...

1. What are the positive and negative examples of soft skills in this case? Please provide 3 examples.
2. Which of the negative examples is most serious and why referring to Question 1.
3. Explain how concepts from ethics (e.g., normative ethics theories, reasons we don't act ethically) can be used to explain the problematic soft skills demonstrated in this case and offer solutions.) Which theory (theories) can be applied to this case and who is attached to this theory?
4. Present three "improved" scenes based on this case
5. (Scene 1: Grace first meets her team; Scene 2:

At Grace's place; Scene 3: A week before the assignment is due). Your improved scenes will show what should have happened if characters had used excellent soft skills.