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Gracie, a clerk in the hospital billing department, called her manager after reviewing a prescription for a recent patient. The reason is, the dosage on
Gracie, a clerk in the hospital billing department, called her manager after reviewing a prescription for a recent patient. The reason is, the dosage on the prescription seemed like an unusually high quantity of the drug. Although she is not a doctor, Gracie was concerned that if this were an error, the patient could be in danger. Later, Gracie's manager gave her praise. She appreciated Gracie's diligence and informed her that her instincts were correctthere was an error in the prescription. Considering the giving praise model, what should Gracie's manager do at the end of their conversation? Group of answer choices Stop for a moment of silence. Tell the employee why the behavior is important. Encourage repeat performance. Tell the employee exactly what was done correctly
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