GrandExpress operates a comprehensive bus travel service throughout North America, serving all Canadian provinces and 30 U.S. states. This extensive network is managed through eight regional offices, with the central office based in Toronto. Currently, passengers can purchase tickets from designated points of sale, or opt for daily, weekly, and monthly bus passes for shorter routes, such as the Toronto-Peterborough route. Single-trip and two-trip tickets are also available for purchase from bus drivers.

Each regional office is equipped with a bus depot supervisor responsible for scheduling drivers and managing their shifts, as well as arranging bus maintenance. Drivers are required to notify the system in the event of a breakdown, and they are promptly provided with information regarding the backup bus that will be dispatched. Bus routes include designated stops, and passengers are provided with maps displaying these stops and schedules. However, bus schedules are somewhat imprecise, with arrival times given within 20-minute time windows.

To address issues related to increased passenger demand during holidays and weekends, GrandExpress is embarking on a comprehensive system overhaul. The company aims to enhance efficiency by expanding ticket purchasing options, improving bus schedules, and implementing a more effective driver scheduling system to accommodate the growing passenger numbers.

Key objectives for this system overhaul include enabling passengers to purchase tickets online and through mobile apps (Android and iOS), in addition to the existing points of sale. The bus schedules will be updated regularly to meet the heightened demand during holidays, and the system will collect passenger data to inform future schedule planning. Furthermore, the system will accept special requests from smaller towns and cities looking to increase bus services during specific periods, with the ability to promptly respond to these requests. Businesses interested in becoming ticket points of sale can apply, and the system will provide notifications regarding their application status.

The new system will facilitate maintenance requests from bus drivers in the case of breakdowns and will routinely schedule buses for maintenance. Additionally, GrandExpress intends to send a monthly report to the central office, detailing statistics on passenger numbers and sales.

This ambitious project is slated to be completed before the upcoming year, all within the confines of a 25 million Canadian dollar budget. The image below shows an incomplete and partial Work Context Diagram. Q) Think about 5 adjacent systems and what kind of work will involve the "GrandExpress Buses" scenario. Write down what you would list as the Work, adjacent systems and the data exchanges for the numbered items in the image below. Output 10 should be for a time triggered business events. Input 7 and Output 8 should be for the same business event. Same goes for Input 11 and Output 12 (They should be for the same business event)

6 LO 5 13 7 2 12 8 1 11 4 9 10 10 3