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Gretta, PSR leini dorulamak iin bir hizmet yant algs (PSR) leindeki puanlar ile mteri kayp (ypratma) arasndaki ilikiyi hesaplar. Bu iki farkl yap arasndaki korelasyonun

Gretta, PSR leini dorulamak iin bir hizmet yant algs (PSR) leindeki puanlar ile mteri "kayp" (ypratma) arasndaki ilikiyi hesaplar. Bu iki farkl yap arasndaki korelasyonun negatif ve anlaml olmas gerektii varsaylmaktadr, ki bu da yledir. Gretta, PSR lei iin hangi geerlilik kantn deerlendiriyor?

Birini se:

A.

test-tekrar test

B.

yaknsak

C.

ayrmc

D.

kriter

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