Group Case: Manjits Meal Delivery Manjit is a BC resident who has been involved with part time entrepreneurship for the past two years. He maintains good relations with certain local restaurants and his customers to sustain a business involving picking up meals and delivering them to people. Being employed as a software engineer, Manjit worked from home with flexible employment hours which permitted him to sustain a side business. However, he is now finding it more difficult to find adequate leisure and rest time. It all started with his cousin Farnooshs new restaurant. As Manjit was helping advertise Farnys Wraps, he realized a lot of customers were asking about food delivery. Since Farnoosh was hesitant to register with DoorDash, Uber Eats, or SkiptheDishes prior to getting the business rolling, Manjit asked him if he was okay with delivering meals for a small fee (most of the interested customers were within a 5 km radius, so $2 to $3 fees were sufficient). Farnoosh agreed this was a great way to boost sales and he trusted Manjit, so they went ahead with the idea. Manjit would pay for the order when he picked it up and keep the money the customer gave him (for the order, delivery fee, and potentially a tip). Many of Manjits customers are older, so they appreciated his attention to detail with their orders and his friendliness. He gave them fillable weekly paper schedules which was a lot easier than having to call the store and place orders each time. Plus, Manjit was always available on the phone and willing to pick up what they wanted. Manjit found that some customers appreciated him so much that their tips regularly exceeded his delivery fees! By printing newsletters and putting them into local mailboxes (monthly cost of $65), Manjit has been able to steadily grow his customer base. He is wondering if other forms of advertising would help. Over time, Manjit was able to convince other small restaurants in the area to use his services. With more cuisine options, several of Manjits customers decided to get all (or almost all) of their meals delivered by him! However, that meant multiple hours being spent in the morning, mid-day, and evening commuting between various restaurants and customers. Being so busy with a side job has resulted in Manjit regularly falling behind in his full-time job. Manjit is looking at a couple of options going forward. The simplest solution would be to request his current employer to cut his working hours in half, which would result in a salary of $35,000 annually instead of the current $70,000. Manjit is strongly considering this option because he believes his employer will accept the deal. Also, Manjit hasnt gotten a salary increase in three years and isnt expecting any significant raises in the near term. Another option is for Manjit to hire his friend, Sarah. She works as a DoorDash driver so the training would be minimal. Additionally, she decides her own work hours so serving Manjits customers well with precise timing wouldnt be an issue. Since Manjits engineering work is slow in the morning and evening, he would continue to take care of breakfasts and dinners, while Sarah would handle lunch. To keep things simple (and fair), Manjit is considering letting Sarah keep all revenues for her deliveries. Historically, lunch time has made up 40% of Manjits total revenues.

Group Case: Manjits Meal Delivery If he hires Sarah, Manjit is planning to continue making all deliveries on weekends, but wants to take three full weeks off for vacation, since he hasnt travelled in the past two years. He would coordinate time off from his business with his employment vacation. Manjit wants a detailed pros and cons analysis of these two options, as well as any other possible solutions. In his first year of business, Manjit delivered an average of 14 meals per day (all Farnys Wraps) with an average delivery fee of $2.46 and tip of $1.25. Manjit owned an older car at the time, so expenses amounted to about 35% of revenues. Manjit estimated he spent about 1.75 hours daily on deliveries in the first year. In the second year, the daily average doubled, with an average delivery fee of $2.49 and tip of $1.17. With a newer vehicle, Manjit was able to reduce expenses to 25% of revenues (expected to be sustainable for five more years). Manjit estimates he worked an average of 3 hours a day in the past year. As things got busier, Manjit slightly increased his delivery rates. Hence, he is projecting an average delivery fee of $3.00 in the upcoming year and tip of $1.25. He is also expecting the number of orders per day to increase to 40 on average. If he did all deliveries himself, it would amount to four hours of work per day. For the following five years (after next year), Manjit expects the daily order volume to grow at a rate of eight percent per year (with no change in average delivery fees and tips). Manjit wants to see some trend/budgetary analysis on these numbers. Also, he is interested in learning more about tax impacts, as he simply hands his sales numbers and expense receipts to his accountant each April without knowing any details about how his tax calculations are performed. Manjit is wondering if there are elements outside of tax that are essential to running an ethical business. Having expertise in software engineering, Manjit is considering developing his own app to grow his business. However, he recognizes he will eventually need help from someone more experienced with developing apps specifically to bring his project to life. He expects this project would take 60 hours of his own time and a $12,000 payment to a high-level app developer. Sarah has offered to cover the payment and work lunch hours along with full weekends in exchange for 50% ownership of the business. Alternatively, Manjit can borrow the money at a rate of 7% per year from the bank. Manjit estimates that an app would increase delivery fees and tips by 5%, with daily volume getting a 20% bump. He wants advice on if this project is worth pursuing, since he would likely have to quit his job once the app is up and running. Finally, Manjit is thinking about purchasing a second automobile, an electric vehicle. If he used the car for deliveries and encouraged Sarah to also use it, the energy cost per hour would be $1.50. There would also be lease costs of $415 per month (for 5 years) and insurance costs of $120 per month. With the new car, Manjit would alter Sarahs compensation to be 40% of delivery fees and the entire tips she would earn. Manjit wants advice on this plan, as well as details on accounting and tax treatment of a new car.Group Case: Manjits Meal Delivery Advise Manjit on his career path and the current and five-year outlooks of the meal delivery business. Produce a business report, including comprehensive analysis, recommendations, and any questions you may need to ask Manjit.

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