Group Project 1

The chief information officer (CIO) of your organization has heard about enterprise systems and believes they could solve many of the problems in the organization. He has asked your team to do some research and prepare an analysis and recommendations about these types of systems. Your team will be assigned one of several types of enterprise systems (ERP, SCM, CRM, or others) to research and prepare a paper and an informational presentation for the CIO. The purpose of your task is to help him understand the type of enterprise system (assigned to your team), how other organizations have implemented such systems, and lessons learned from the implementations.

As part of the presentation, your team will lay out the considerations that the CIO should think aboutboth positive and negative aspectsprior to suggesting that the organization consider implementing one of these systems.

Review the case studies for two different organizations that implemented the type of enterprise system assigned to your group. For each, briefly describe:

• the business they are in
• the problem they were trying to solve
• whether the enterprise system implementation was a success or not
• why it was or was not a success in terms of cost, schedule, quality, and performance(this is important - don't forget it!)
• lessons learned

Prepare a 2-3 page paper in Word format that provides this information and post it in your Group Assignment Folder. Each team member should use the Individual Assessment of Group Member Participation criteria (explained below) to evaluate contributions to this part of the group project. Individual grades will be based on the group product and adjusted appropriately according to the individual assessments.

*************** I just need a CRM Case Study based on 'Uber' company and these questions answered:****************

• the business they are in
• the problem they were trying to solve
• whether the enterprise system implementation was a success or not
• why it was or was not a success in terms of cost, schedule, quality, and performance(this is important - don't forget it!)
• lessons learned